Returns Policy

Changed your mind? We’re here to help. While we hope you’ll be happy with your Home Be items, we understand that you may sometimes need to return them. If that’s the case, then this policy applies to everything you buy from us. At Home Be Limited, we offer a very fair Returns Policy. We do this to ensure all our customers have a happy shopping experience with us and to offer you a complete peace of mind when buying products from our website.

Can I return a product?

Yes, we want our customers to be happy with their purchases. Although we put our orders through a rigorous inspection before any order is shipped, we understand that occasionally you may wish to return an item to us, for either a refund or exchange. We ensure your satisfaction with your order is guaranteed and if for any reason you are not satisfied with your order(s), you can return it to us. Our Returns Policy is effective for 7 days from receipt of delivery (signed acceptance of your item). After this period, we will not be able to offer you a refund or exchange, unless in exceptional circumstances agreed by management. Unfortunately, we don’t offer a free returns or collection service for unwanted item(s). We will organise the return for you at the most competitive cost available for the item and larger items may incur a collection fee. To complete your return, we require a receipt or proof of purchase (order confirmation included with your order). Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable). Please also include your returns form with the package, we cannot process the returned goods without this. Goods must be unopened and in its original packaging, we don’t accept any returns from goods that have been damaged or used. For hygiene reasons, beddings and soft furnishing item(s) are not accepted for returns or exchanges once the original packaging has been opened or removed. Full refunds of the cost of an order are conditional on the above conditions being met and the refund will only be authorised after all returned items have been thoroughly inspected by our returns department.

Alternative products we have available

In the event we have run out of stock for an item(s) we will refund you the purchase price or offer a similar item from another range. We will always make sure we contact you before doing this.

Cancelling your order

If you have changed your mind, you can cancel your item(s) at any time if it has not been despatched by our delivery partners. Simply contact us and we’ll cancel your order and give you a full refund. Cancellations made after despatch of your item(s) will need to be made at the time of delivery, via a refusal of delivery, or within 7 days of delivery by contacting us. We will arrange a return for you at a reasonable cost and notify you of a collection date. To change contact or delivery details email our Customer Care team at [email protected].

Faulty and damaged items

We do our best to ensure your item(s) arrives to you in mint condition. If it doesn’t our customer care team are here to help. In order for us to arrange replacement item(s) we require photographic evidence before we can offer a replacement or refund. It is important that you do this so that we can assess the problem as quickly as possible. Please email this along with your order number to [email protected]. If you are outside of the 48 hour Returns Policy but are within the 1-year manufacturer warranty, you have the option to receive a replacement product of the same value, or store credit to the product value for you to spend on our website.

Please check your item(s) carefully before signing for them. Once you sign for the item(s), you are in contract with us and have accepted it in the condition it has arrived in. Therefore, we cannot accept any returns or exchanges for damaged goods once they have been accepted by you. If you’re not happy with the goods when you inspect them, let our delivery partner know or note this on the form and contact us. If you have realised the item(s) is damaged after you have signed for the item, contact us, and our team will assess your complaint.

Here are some examples that will not be classed as faulty or defective. By purchasing from Home Be Limited you have accepted the statements below.
1. We offer different ranges of oak furniture that come in different colours, grain patterns, and textures. On some occasions there may be some limited use of wood filler during the manufacture of the furniture.
2. Overtime some expansion gaps may appear on tabletop areas of some wooden tables as they adjust to variations of humidity. This is usually very minor but is perfectly natural with some furniture ranges.
3. Some furniture may need re-oiling or waxing every 6-12 months. We are more than happy to offer additional advice regarding how to care for your furniture. Failure to care for your furniture in the correct manner may invalidate your 12-month furniture warranty guarantee
4. We recommend keeping cups, plates and glasses out of direct contact with table surfaces.

Receiving your refund

We’ll refund your money in the same way you paid for your product.

    • PayPal: You will receive your refund back into your PayPal account balance, this transfer may take up to 30 days to process.
    • By credit or debit card: Your money will go back onto the same card.
    • Please Allow up to 3-5 working days for the refund to show in your account.

Once we receive your item(s) we will review its condition for a refund or exchange and process this within 48 hours.

Product Guarantee

We guarantee all products against faulty workmanship and/or faulty materials for a period of 12 months from the date of delivery. We reserve the right to inspect the product and verify the fault in more detail. This guarantee does not cover reasonable wear and tear and any natural movements within the wood.

Your statutory rights

Don’t worry, nothing in this policy affects your statutory rights. For more information please read our terms and conditions page.

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